Public services make Italy resemble a Third World country
I am here because in Italy’s never-ending quest to become the most backward industrialized country in the world, my Internet shut off Monday night. I had finished a phone interview, and my laptop screen just zapped. No warning. No explanation. Nothing. Just SNAP! Gone. On my screen appeared vague instructions to type my name in a little box, an act that produced nothing but my expanding vocabulary in Italian profanity. I called Roberto, my advisor in the WIND Internet office, as he readied to lock his office door. He looked up my account. It said I hadn’t paid my bill.
Huh? My records showed I paid my bill in November. So the next day I crossed the Tiber River to the WIND office near the Vatican and Roberto looked at my account again. Yes, I paid my November bill. I didn’t pay my August bill. I never GOT a bill. Even if I did, why didn’t they warn me? Send me an email? Send me a text on my cell phone it also provides? Roberto laughed with open arms in that Italian way that pretty much says, “My friend! This is Italy!”
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